Shipping & Returns
Effective Date: July 8, 2026
Website: https://wineandbarrel.com
Company: Wine & Barrel Co.
At Wine & Barrel Co., we want every bottle to arrive safely, legally, and in excellent condition. This Shipping & Returns Policy explains how we process orders, ship wine, manage weather holds, handle adult signature requirements, and review returns, cancellations, damaged shipments, and flawed bottles.
Wine shipments are subject to applicable federal, state, and local alcohol beverage laws, carrier rules, age-verification requirements, and delivery restrictions. Shipping availability, carrier options, delivery timing, and rates may vary based on your location and the options available at checkout.
1. Safe, Reliable Delivery
Shipping rates are calculated at checkout based on current carrier pricing, delivery destination, service level, and applicable compliance requirements, unless your order qualifies for a promotional shipping offer or wine club benefit.
Because wine is temperature-sensitive, we take care in selecting shipping windows and may hold shipments during periods of extreme heat or cold to help protect your wine in transit.
For help with shipping, delivery options, or placing an order, please contact us at support@wineandbarrel.com or (707) 229-8900.
2. Shipping Options
We work with trusted carriers to provide dependable wine delivery where legally permitted. Available shipping options are shown at checkout based on your shipping address, carrier availability, current compliance requirements, and weather considerations.
Shipping options may include ground, expedited, overnight, or other available services depending on your location and the carrier options supported at the time of purchase.
3. Processing Times
Orders are typically processed within 1–3 business days after payment is received and all required compliance checks are completed. During high-volume periods, release windows, wine club allocation periods, holidays, or weather holds, processing may take longer.
Processing time is separate from carrier transit time. Orders ship only after processing is complete and the shipment has been released to the carrier.
Because wine is temperature-sensitive, we generally ship ground orders Monday through Wednesday and expedited or overnight orders Monday through Thursday. We ship earlier in the week to help prevent wine from sitting in carrier trucks, warehouses, or distribution facilities over the weekend.
4. Carrier Options
Available carrier options may vary by destination, season, compliance requirements, weather conditions, and checkout platform availability.
UPS is our primary carrier for most shipments. Typical UPS Ground transit times range from approximately 1–3 business days within the West Coast and 5–7 business days for most other U.S. destinations, depending on destination, carrier conditions, weather, holidays, and other factors outside our control.
FedEx Ground may be used when service availability, destination, carrier conditions, compliance requirements, or weather conditions make it the better option for a particular shipment.
GLS Overnight may be available to certain California customers and may be a preferred option when fast delivery helps protect wine quality.
During hotter months, colder months, or periods of weather concern, expedited shipping may be recommended or offered to help reduce temperature exposure in transit.
5. Customer Age Certification
By placing an order with Wine & Barrel Co., you certify that you are at least 21 years of age and legally permitted to purchase alcohol in your jurisdiction.
You also agree that any wine you purchase will be received and signed for by an adult who is 21 years of age or older.
6. Adult Signature Required
All wine shipments require an adult signature from a person who is 21 years of age or older at the time of delivery. Valid government-issued identification may be required by the carrier.
Wine cannot be left unattended, delivered to a minor, delivered without adult signature, or delivered where prohibited by law or carrier policy. We strongly recommend shipping to a business address or another location where an adult 21 years of age or older will be available to sign during normal delivery hours.
Carriers may refuse delivery if the recipient is under 21, cannot provide valid identification, appears visibly intoxicated, or if delivery is otherwise prohibited by law or carrier policy.
You are responsible for ensuring that an eligible adult is available to receive the shipment. Wine & Barrel Co. is not responsible for failed delivery, delayed delivery, returned shipments, additional carrier fees, or damage resulting from missed delivery attempts, unavailable recipients, incorrect addresses, refusal of delivery, or failure to meet adult-signature requirements.
7. Title and Risk of Loss
Once your order is picked up by the carrier, title to the wine passes to the customer to the extent permitted by law. This means the carrier is responsible for transporting the shipment after pickup.
That said, we want every Wine & Barrel Co. shipment to arrive in good condition. If your order arrives damaged, appears to be lost in transit, is returned by the carrier, or if there is another delivery issue, please contact us as soon as possible at support@wineandbarrel.com or (707) 229-8900.
We will make reasonable efforts to help review the issue, work with the carrier when appropriate, and determine whether a replacement, credit, refund, or other resolution may be available under this Shipping & Returns Policy.
Please note that Wine & Barrel Co. is not responsible for failed delivery, missed adult-signature attempts, incorrect shipping addresses, weather exposure, carrier delays, refusal of delivery, or other circumstances outside our reasonable control, except where a replacement, credit, refund, or other resolution is expressly provided under this policy.
8. Delivery Attempts and Returned Shipments
If the carrier is unable to complete delivery after multiple attempts, the shipment may be returned to Wine & Barrel Co. Customers are responsible for any return shipping charges, re-shipping fees, address correction fees, storage fees, or carrier-imposed costs associated with failed delivery attempts, refused deliveries, or returned shipments.
Orders returned due to failed delivery, lack of adult signature, refusal of delivery, or incorrect address information may not be eligible for refund of original shipping charges.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete billing and shipping information at checkout.
Wine & Barrel Co. is not responsible for delays, lost packages, returned shipments, additional fees, or failed deliveries resulting from incorrect, incomplete, outdated, or undeliverable addresses.
Once an order has been released to the carrier, any request to change, correct, or reroute the delivery address may be subject to carrier approval and additional carrier fees. These fees are the responsibility of the customer.
10. Lost or Stolen Packages
If a package is marked “delivered” by the carrier but cannot be located, the customer is responsible for contacting the carrier to initiate a trace or claim process.
Wine & Barrel Co. is not responsible for packages that are lost or stolen after the carrier confirms delivery. However, we will make reasonable efforts to assist with information needed for a carrier inquiry when available.
11. Third-Party Pickup Locations
Some carriers may allow wine shipments to be held at authorized pickup locations. Availability varies by carrier, region, and alcohol-shipping rules.
Customers are responsible for confirming that the pickup location accepts alcohol shipments and that an adult 21 years of age or older is available to sign for the package.
12. Protecting Your Wine During Weather
Wine is sensitive to temperature. To help protect your order, we may monitor weather conditions along the shipping route and delay shipments during periods of extreme heat or cold.
Shipments may be held when temperatures are expected to rise above 85°F or fall below 40°F at the origin, destination, or along the transit route. If a weather hold is needed, we may notify you by email and release your order when conditions improve.
If you request that an order ship despite a recommended weather hold, Wine & Barrel Co. is not responsible for damage caused by heat, cold, weather exposure, or temperature-related conditions during transit.
13. Alaska and Hawaii
Orders shipping to Alaska or Hawaii must be sent by Two-Day Air, overnight, or another expedited service when available. Ground shipping is not available for these destinations.
Shipping availability and rates for Alaska and Hawaii may vary based on carrier options, compliance requirements, and checkout platform availability.
14. State Shipping Laws
Wine shipping laws vary by state and may change over time. Wine & Barrel Co. complies with applicable federal, state, and local laws related to the sale and shipment of alcoholic beverages.
Shipping availability is determined at checkout based on your delivery address, current compliance requirements, carrier availability, and the options supported by our checkout platform.
15. States We Currently Ship To
Wine & Barrel Co. currently ships to the following states and jurisdictions where available through our checkout platform:
Alaska, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Minnesota, Missouri, North Carolina, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Washington, Wisconsin, West Virginia, and Wyoming.
16. Restricted States
At this time, we are unable to ship directly to the following states through our standard checkout and shipping services:
Alabama, Arkansas, Connecticut, Delaware, Maine, Michigan, Mississippi, Montana, New Jersey, Rhode Island, South Dakota, Utah, and Virginia.
Because wine shipping laws, carrier availability, and compliance requirements may change, these lists may be updated from time to time.
17. International Shipping
At this time, Wine & Barrel Co. does not offer international shipping.
Orders may only be shipped within the United States to states where direct-to-consumer wine shipping is permitted and available through our checkout platform.
18. Wine Club and Allocation Shipments
Wine club and allocation shipments are subject to the same shipping, adult signature, weather hold, delivery, and state compliance requirements described in this policy.
Members are responsible for keeping billing information, shipping addresses, email addresses, phone numbers, and delivery preferences current before an allocation is processed.
Once a wine club or allocation order has been processed, packed, or released to the carrier, it may not be eligible for cancellation, modification, or refund.
19. Returns and Cancellations
At Wine & Barrel Co., we take pride in every bottle we produce and are committed to complying with all applicable laws governing the sale, shipment, return, and replacement of alcoholic beverages.
Because wine is an alcoholic beverage and a temperature-sensitive product, returns and refunds are limited and reviewed on a case-by-case basis.
20. Damaged or Flawed Wine
If you receive a bottle that is damaged, corked, leaking, broken, or otherwise flawed, please contact us as soon as possible.
Any breakage or visible damage should be reported within 48 hours of delivery. Claims submitted after this window may not be eligible for replacement, credit, or refund.
We may ask for proof of purchase, photos of the damaged shipment or bottle, packaging details, and the unfinished portion of the original bottle to help us evaluate the claim.
After review, we may offer a replacement, credit, refund, or another appropriate resolution depending on the circumstances, product availability, and applicable law.
21. Returns
Due to alcohol shipping regulations, we can only accept returns for products that are damaged, corked, flawed, or otherwise eligible under applicable law and our review process.
We are not able to accept returns for:
- Orders placed in error
- Wine affected by weather during transit when a customer requested shipment against a recommended weather hold
- Shipments returned due to failed delivery attempts
- Shipments returned due to lack of adult signature
- Refused deliveries
- Incorrect or incomplete address information provided by the customer
- Wine damaged by improper storage after delivery
- Wine opened or consumed beyond what is needed to identify a flaw
22. Cancellations
Orders may be canceled before they are packed, processed for shipment, or released to the carrier.
Once an order has been packed or released to the carrier, we may not be able to cancel, redirect, recall, or modify the shipment.
Orders canceled after processing or release to the carrier may be subject to return shipping charges, carrier fees, payment processing fees, restocking costs, or other costs that have already been incurred.
23. Refunds
If your shipment is confirmed to be damaged, flawed, or otherwise eligible after review, we may provide a replacement, credit, refund, or another appropriate resolution.
When a refund is approved, it may include the original shipping and handling charges depending on the issue and circumstances.
Approved refunds are typically issued to the original payment method used for the order. Processing times may vary depending on the payment provider or financial institution.
24. Contact Us
Whether you are checking shipping eligibility, customizing an order, exploring expedited options, or seeking help with a return, replacement, cancellation, or shipping issue, please contact us:
Wine & Barrel Co.
Phone: (707) 229-8900
Email: support@wineandbarrel.com
Website: https://wineandbarrel.com